Customer Service Skills Workshop

Date(s): Jan 30, 2020
Time: 9:30 am - 3:30 pm

HMC Speers Office

Employment Support

Excellent service does not simply come from a friendly transaction or helpful technology – it is the result of truly understanding the customer’s expectations and finding ways to exceed them.

Our goal is to help you learn the value of creating a positive work environment centered around customer-centric values and how they can individually impact company culture.

Training includes:

  • Communication: styles, behaviour, tone and intent
  • Customer service in sales
  • Influence vs. persuasion
  • Ethics; doing the right thing
  • Customer experience; delivering on expectations
  • The impact of positive language
  • How employee culture impacts service success

Obtain A Certificate

Receive a Certificate of Completion immediately after the session is completed as proof of your knowledge and customer service credibility.

For registration and more information please contact:

Regina Goze

(905) 842-2486 ext. 250

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